Flowers Express
49 Highgate Lane
Farnborough
Hampshire
Gu14 8AE

Security
Our website has a thawte security certificate and uses 40 bit SSL encryption. Please contact A.Pearce if you have any questions on security, e-mail sales@flowersexpress.co.uk.

Delivery
At Flowers Express, delivery is always included in the price of your flower arrangement. There are NO additional delivery costs.* Flowers will normally be delivered by a florist, not sent in a box by courier or postal services. Your order will be delivered on the day requested except for Sundays and Bank holidays when they will be delivered the day before. Please note we do not guarantee the time of day they will be delivered.

Guarantee
The products shown are available almost anywhere in the UK, Channel Islands and Northern Ireland. Some flowers may be delivered in bud to ensure longer life. In the unlikely event of any supply difficulties, we reserve the right to substitute goods or packaging of equal value and quality. Our service is backed by our full guarantee of satisfaction. This does not affect your statutory rights as a consumer.

Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name, address, telephone number and email address. We will never share your confidential information with anyone, and will not e-mail you in the future unless you have given us your consent.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening, however, your personal details will not be registered for any subsequent visits.

If you have any questions/comments about privacy, you should contact A. Pearce, Partner, at sales@flowersexpress.co.uk

Complaints Procedure
Complaints can be accepted by phone, fax, mail or email. We will respond to your complaint by telephone or email as appropriate with the next two working days. Although each case will be dealt with on its merits, the general policy is to refund or replace goods where they are found to have been substandard, not delivered . We will aim to resolve any complaint to our customers satisfaction within one week of the initial contact and to keep you informed of the progress of your complaint.

Customer Support & Service
Please contact support@flowersexpress.co.uk between 9.00am and 5.00pm Monday to Saturday.